When your hardware, software, networks, and systems are running smoothly, your company can function at peak performance. When one or more of these fail, you need immediate assistance to diagnose and fix the problem so you can get back to business.
We provide remote diagnoses and repairs to get you up and running as quickly as possible. If your problem can’t be resolved remotely, we send a Support Engineer directly to your office for on-site diagnosis, maintenance, and/or repair.
aceRemoteIT is a complete managed IT service for businesses with 5 to 100 PCs. Your business shares our centralized computer infrastructure and network resources at a fraction of the cost of purchasing your own. We can also install and service additional networks, LANs, PCs, and servers for you, if you so choose. This service includes:
- 24/7 assistance
- Dedicated US Help Desk
- IT system that you use but we set up and maintain: firewall, laptops, network switch, PCs, printers, server, tablets, Wi-Fi, workstations, etc.
- Asset management
- Desktop optimization and management
- Encryption management
- HIPAA, SOX, compliance
- License management
- Software installation and monitoring
- Ticketing system
- Unlimited remote support
- Windows patch management
aceGuardian provides the data backup and security every organization needs. We monitor your servers and network 24/7, we backup your data automatically, and we make sure your PCs are protected against security threats. This service includes:
- Antivirus and anti-malware software installations and updates
- Disaster recovery, available 24/7
- Managed local and offsite encrypted backups
- Monitoring with after-hours support from our knowledgeable service team
- VPN client management
aceCloud gives you access to our cloud server and a host of Internet applications that will make you and your team more collaborative and more productive. These include:
- E-mail, Microsoft Exchange, e-mail archiving and discovery
- eFax
- File sync, file sharing and collaboration
- Web site hosting
- Microsoft Office 365
- The option of having your equipment in our data center
aceVoice supplies Voice Over IP (Internet Protocol), eliminating more expensive long-distance phone calls and their service providers.
aceInfra options include:
- Design, engineering, and installation of cabling for audio, data, security, video, and voice
- Planning and installation of security cameras
- Implementation of a keycard entry system for your building and its staff